Frequently Asked Questions

HOW TO:

1. To make a booking:

Please visit www.rentashare.com and book the property you are interested in and fill out the form. Make sure to check out the property and its benefits and location and choose which one suits you best. In order to secure your spot, payment must be received. If payment is not made we cannot honor your reservation request or hold your spot. All booking requests must go through our website.

 

2. To Schedule a viewing: (CURRENTLY UNAVAILABLE)

 

3. Rates:

(Rates vary depending on property and are subject to change daily.) Prices are only locked in, when payment is completed. Separate or additional bookings are subject to fluctuation in pricing. (Similar to hotel/airline).

 

4. How to Pay:

a. Make your desired booking at www.rentashare.com and you will receive an invoice for payment. There is a pay now button that allows you to process your payment.

 

5. Our Guest Type & House Set Up:

a. Guests Type: Most of our guests are very tidy, highly motivated individuals from accomplished backgrounds and are pursing professional growth or creating a ideas, and projects, or starting new companies.

b. Set up: There are generally 2 bunk beds in each room, which are shared between 4 people. In some larger rooms we have 3 bunk beds.

 

6. Other Questions: 

a. Parking – We do not provide parking. We do not have helpful information on parking. Parking is a well sought after commodity in Palo Alto, and we can only wish you the best of luck in finding the right opportunity.

b. How many people? – The amount of people that stay is dependent on demand and we cannot give you an accurate estimate therefore we cannot answer this question. In addition, we prefer not to set any expectations by answering this question since vacancy changes constantly.

c. Security – We do not provide locks, or locker space although have never had an issue thus far.

d. Location of Properties – We are committed to the security, privacy and comfort of our current guests so we do not provide exact addresses of our locations. We do provide approximate locations (within 50 feet) on google maps. You can find this by going to our website and clicking the property of interest.

FAQ:

Q. Who cleans the house?

All guests should work together to take out the trash and/or contribute to the current system in place. All guests must maintain reasonable cleanliness of their surroundings, including their bed, and common areas of use. Fresh Bed linens will be provided upon check-in but are the responsibility of the guest, and should be washed from time to time.

Q. What are my cleaning responsibilities?

It is the responsibility of the guest to keep his or her surroundings clean including doing their dishes and keeping general order of their sleeping area. Our cleaning staff comes on occasion to compliment the cleaning efforts with a deep cleaning but they should not be relied upon for keeping the house clean.  Cleaning responsibilities are divided among house members by default. Rentashare provides a complimentary deep cleaning to assist the efforts of the current house members. (The cleanings are complimentary and not sold as a service.) The frequency of our cleaning staff visits is based on the average number of people who are staying at the house, and not by cleanliness levels therefore it is imperative to keep a clean mindset and contribute your part to a clean happy living environment. Cleaning staff visits vary from weekly, biweekly, and monthly depending on vacancy rate.

Q: When are tours available? 
 
Tours can be arranged on a situational basis. We have a small staff and limited resources so we may not be able to tour you at your desired time. 
 
Q: I’ve paid my invoice. What time can I arrive for my check-in? 
Check-ins for SF are from 4:30 – 7:30 PM. Check-ins for Palo Alto are dependent on your coordination time with your house manager. For exceptional circumstances that delay arrival, please email us with more detail. Check-ins prior to your arrival date are not allowed.
 
Q: I’m an international traveler and don’t have access to a reliable phone yet. How can I best communicate with you? 
Email is used to coordinate check-in, and phone access is very helpful during exceptional circumstances (i.e. traffic delays). We require notification in advance of arrival of challenges that may limit communication. We understand the unique difficulties of international travel and want you to plan accordingly.
Q. I need a new booking, and want to extend my stay. How do I do it?
 
Please visit www.rentashare.com as we do not handle manual written requests. If you make a written or verbal request, you will always be routed to our website since all reservations must go through our back end system and be completed by the guest. We are currently working on ways to improve this process. Thank you for your patronage.
 
 
Q. I am arriving soon, how do I check in?
 
Please follow these important steps prior to your arrival. They are necessary for your checkin.
 
1. (For SF Properties only – You must pay your key deposit:) Make sure to pay for your key deposit in advance to avoid any complications. You will not receive a key if this is not completed prior to arrival.
2. Be available for contact: Please have a reliable phone connection or form of contact to coordinate with your house manager. Due to varying schedules, and our day jobs, We do not accept or cater to last minute arrivals. You will have to manage on your own until we are available if coordination isn’t planned in advance.
 
Q. Who is the house manager?: Please note, the house manager is not a service person, and not a direct employee of the company and while they help with check in coordination and basic management and general concerns, the manager should be treated as you would treat another house mate and should only be relied upon as a point of contact incase of emergencies. For all important questions or serious issues please email reservations@rentashare.com directly. Please do not abuse the point of contact of your house manager.
 
Q. Is this Hotel Service or Community Living? Living in one of our communities is a lot like being apart of a team. We provide the landscape and facilitation for people to live and share together and thats usually the extent of our offer. We encourage you to bond with one another and work together to manage house responsibilities. Our offer is streamlined to make the price as low as possible. We create an opportunity for roommates to easily live together. Thanks for understanding and we encourage you to work together to build and maintain your new community.
 
 
Q. Are you wondering what the general rules are?
 
1. Clean your dishes 2. Trash and general cleaning is a communal responsibility 3. No talking or loud noises in front or around the house/apt after 10PM 4. Checkouts are at 1PM or late fees are applied. 5. Cleaning Service visits are done Bi Weekly, Monthly, or Weekly, dependent on the amount of people currently in the home, and not based on actual cleanliness levels, so please be vigilant in your contribution to clean living and remember it is a communal effort. 6. Do not change or stay in another bed that wasn’t initially assigned to you even if its available, seems convenient or another guest encouraged you to do so without prior approval by the house management 7. Do not invite your friends over for an extended period of time (IE. Over 30 minutes) without prior written approval by house management (Text or email)
Our Rules, General Terms and Guidelines 

 

Cancellation Policy:

Terminology: 

1 Month means 30 Nights, and 1 Week means 7 Nights. (Processing fees are not included in any calculation written below and are not refunded) All refunds are processed after check out is completed through electronic transfer or mailed check. “Arrival” is considered starting 12:00 pm of the prospective check in date. All cancellations must be sent by written email ONLY along with the date of cancellation requested or will not be initiated. Cancellation checkout must be completed prior to 1pm of said date or will be charged as an additional night.

Canceling 72 hours prior to arrival:
Cancellations that happen more than 72 hours prior to the the date of arrival will be given a 20% refund of whatever payment was made.
Cancellations that happen between the first 72 hours prior to and 48 hours after arrival:
Cancellations that happen within 72 hours of arrival, to 48 hours after arrival will be given a 15% refund of whatever payment was made.
Canceling After 48 hours:
For any cancellation after 48 hours of arrival, we do not offer refunds other than a partial 15% of last month refund for 3 month packages. If you have reserved a 3 month package, and are canceling prior to 32nd day, the first month is charged completely in full and 15% of the last months payment will be returned. There are no refunds for cancelling after the 31st day of arrival.

1. Extensions

The current rates for any additional or separate reservation booking are subject to change at all times. We charge separate “per night” rate for any booking period under 7 nights. All reservation extensions count as separate reservations and are not connected to your existing reservation and will be charged at out our current rate. All extensions are treated as a brand new reservations and do not hold any precedence even for an existing guest, we secure reservations on a first come first serve basis, so if you reservation is not booked in advance it may be reserved by another party. There is a $25 late penalty fee per night for every night the payment has not been completed in addition to the current nightly rate charge.

2. Reservations

Spaces are never promised unless a booking and payment is made. If you made a request for future dates, we will not honor it unless payment was in full on your invoice. Verbal or written requests are not considered completed reservations and are not honored.  $50 fee for any arrival day changes that exceed 2 nights and must be within 3o days from your original booking date. If you wish to change to other properties during your reservation there is $50.00 admin charge per change. 3.4% processing fee on all transactions. Bookings under 31 nights are subject to a 14% City Transient Occupancy Tax.

3. Mail & Deliveries

We do not accept mail or deliveries in the following properties: All San Francisco locations and Palo Alto’s Forest Inn. Forest Inn may receive larger deliveries (ex. packages) that do not go in the mail box. We are not responsible for any mail or packages not received at these locations.

4. Security and Access

Accommodations cannot be sold or traded to another person. The person who is staying at the accommodation must provide first and last name, and be approved in advance prior to staying. We reserve the right to do a credit check or background check on guests during or prior to staying with us if necessary. Overnight guests are NOT permitted. Due to limited space the entire house and its amenities including bathrooms and the kitchen are only for use for current guests. You may have guests over for a brief period, (under 1 hour) as long as Rentashare personnel is notified in advance by written email or text message and it is approved.

5. Alcohol, and Smoking

We do not allow smoking on our properties, or drinking of any kind of alcoholic beverages in our accommodations.

6. Bikes

Bikes are not currently available at the following properties: (All properties in San Francisco) Bikes may not be left at the Caltrain or taken to SF. Bikes may not be taken overnight. Bikes must be locked with our provided lock through the tire when parked back at the home location.

7. Key/Security Deposit

An $80.00 Key/Security Deposit is required for SF properties (only). Key/Security deposits will be returned by form of electronic transfer. In most cases, we use the Square Cash app for our key deposit returns. We usually review our utility bills at the end of each month and look for any overage charges prior to returning the deposit.

8. Parking

We do not provide for parking and we do not have information on parking.

9. Noise Levels

“Quiet time” is initiated during the hours of 10:30 P.M. to 8:00 A.M., all guests must maintain a noise level that will permit all to study and/or sleep.

10. Community Responsibility

All guests should work together to take out the trash and/or contribute to the current system in place. All guests must maintain reasonable cleanliness of their surroundings, including their bed, and common areas of use. Fresh Bed linens will be provided upon check-in but are the responsibility of the guest, and should be washed from time to time.

11. Guest Cleaning Responsibilities and Cleaning Staff

It is the responsibility of the guest to keep his or her surroundings clean including doing their dishes and keeping general order of their sleeping area. Our cleaning staff comes on occasion to compliment the cleaning efforts with a deep cleaning but they should not be relied upon for keeping the house clean.  Cleaning responsibilities are divided among house members by default. Rentashare provides a complimentary deep cleaning to assist the efforts of the current house members. (The cleanings are complimentary and not sold as a service.) The frequency of our cleaning staff visits is based on the average number of people who are staying at the house, and not by cleanliness levels therefore it is imperative to keep a clean mindset and contribute your part to a clean happy living environment. Cleaning staff visits vary from weekly, biweekly, and monthly depending on vacancy rate.

12. Gender Specific Rooms

All of our rooms are shared Co-Ed by default. Certain advertisements from various sources that lead to our website may list as us having All Women’s Rooms, although this is dependent on availability. Rentashare does NOT provide gender specific rooms and we cannot guarantee gender specific rooms unless it has been requested by email, and accepted in writing by Rentashare.

13. Electricity / Utility Use

Utilities are included in the package price, however, if an abuse occurs, where the rate of the utilities are unreasonably high for a reason such as “heater left on” “fridge left open” “water left on for 10 days straight” or some unusual event that in continuous succession over the period of a month had constituted into an exceedingly high electricity or utility bill – the overage charge may be prorated, divided and charged equally among the house mates who stayed during this occurrence. Extreme electricity use for a full house at capacity runs to approximately $80. We expect electricity charges to never exceed this amount, although the maximum threshold is $100.00. In the unlikely event that this threshold is crossed, we will provide the bill posted in the home of occurrence. To put in perspective, it would take a serious effort for one to be able to run utilities to these extremes, and this rule is to encourage fair and responsible energy use.

14. Personal & Common Space Use Guidelines:

All guests are assigned bunk beds in our back end system, that is organized, automated and assigned to all guests in advance so unfortunately we do not accept special requests for certain rooms/or bunk beds. Your private space is your bed within your bunk bed. All other space is common and shared among all house mates equally. Outside furniture and electronics including chairs, tv, or tables etc are not permitted, unless as a donation to the house and must be approved by management. This is due to our limited space available and also to ensure fair use of all space and things in the common areas by all guests

15. Cancellation Policy:

Terminology: 

1 Month means 30 Nights, and 1 Week means 7 Nights. (Processing fees are not included in any calculation written below and are not refunded) All refunds are processed after check out is completed through electronic transfer or mailed check. “Arrival” is considered starting 12:00 pm of the prospective check in date. All cancellations must be sent by written email ONLY along with the date of cancellation requested or will not be initiated. Cancellation checkout must be completed prior to 1pm of said date or will be charged as an additional night.

Canceling 72 hours prior to arrival:
Cancellations that happen more than 72 hours prior to the the date of arrival will be given a 20% refund of whatever payment was made.
Cancellations that happen between the first 72 hours prior to and 48 hours after arrival:
Cancellations that happen within 72 hours of arrival, to 48 hours after arrival will be given a 15% refund of whatever payment was made.
Canceling After 48 hours:
For any cancellation after 48 hours of arrival, we do not offer refunds other than a partial 15% of last month refund for 3 month packages. If you have reserved a 3 month package, and are canceling prior to 32nd day, the first month is charged completely in full and 15% of the last months payment will be returned. There are no refunds for cancelling after the 31st day of arrival.